VPN Terms & Conditions
These terms apply to subscribers of Instant VPN (the “VPN Service”).
These terms explain how Instant VPN operates the VPN Service and the ways that you are permitted to make use of the Service.
By registering to use our VPN Service you confirm that:(1)you will provide accurate and complete registration data and that you shall inform us of any changes in your registration data;(2)you are legally capable of entering into binding contracts(3)if you are acting for an organisation (such as a company or a partnership), you are authorised to enter into these terms for and on behalf of that organisation (in which case, references in these terms to “you” are to that organisation, and not you personally); and(4)by accessing and using our site and the services on our site, and taking part in the Programme you are complying with all applicable laws and regulations in the country in which you are located.
Access & registration: We restrict access to our VPN Service to users who have registered with us and who have an active subscription. Information on registration is in our website terms. When you select the option to use our VPN Service, you will need to select a subscription plan and pay our fees, as described in sections 3.
We have the right to suspend or close any account with us and block your use of our VPN Service and site, if (in our opinion) you have failed to comply with any part of these terms.
You are responsible for ensuring that all persons who use your account with us are aware of these terms, and that they comply with them.
You are responsible for all use of your security details and your account. You must treat your username and password, and any other security details, as confidential, and not disclose it to any other person. You must also prevent unauthorised access to your account
We process information about you, and other information that you provide to us, in
Our subscription plan, payment & refunds
Our VPN Service is available on subscription plans of 1, 3, 6, 12 or 24 months in duration. You may download our software to, or configure a device for, an unlimited number of devices, however, each subscription only entitles you to two simultaneous connections unless otherwise agreed by us in writing. Your subscription is for your own use only and you may not rent, lend, hire out or otherwise share your connection with another person.
The plans we offer, and the prices, are as shown on our site. You will need to select the subscription plan that best suits your needs. We can change our prices at any time, but changes will not affect any subscription that you have already paid for.
All fees are charged and payable in full in advance unless we agree otherwise. All fees include VAT (where applicable). We are registered for VAT in The Netherlands with registration number NL8511.29.274 B.01.
We offer a 10 day money back guarantee for new subscriptions. For full details of our guarantee and how to claim a refund, please see our Refund Policy. If we cancel or suspend your account with us due to a breach by you of these Terms & Conditions or our
We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will usually refund any money received from you using the same method originally used by you to pay for your subscription.
You must pay us in one of the currencies stated on our site. Payment can be made by the debit or credit cards, or through one of the payment gateways, shown on our site. If you setup a recurring payment, you authorise us to take payment in this way on an ongoing basis using the payment details you provide until you tell us to change your method of payment. If you wish to change your method or payment, or change your payment details, please tell us as soon as you can so that we can try to implement the change before subscription expires. If we are unable to take a recurring payment, your subscription will not be renewed.
If you purchase a subscription to our VPN Service via one of our resellers, Paypal, gate2shop or Worldpay, your agreement is with the reseller you have used, but, as far as possible, our terms will apply to you as if you were our direct customer as we are the supplier of the service.
If you wish to use PayPal to purchase a subscription, you must open an account with PayPal and abide by the terms of service of PayPal, which can be found here.
You may use our Site and any Software downloaded from our Site only for lawful purposes.
Including, but not limited to the following, you may not use our Site or our Software:(1)in any way that breaches any applicable local, national or international law or regulation;(2)for the purpose of harming or attempting to harm minors in any way;(3)in any way which contravenes the virus and hacking provisions as set out in Clause (Viruses, Hacking and Other Offences).(4)to upload, post, email or otherwise transmit any content that is directed to inciting or producing imminent conduct that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable and is likely to produce such conduct;(5)to impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity;(6)to forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the system;(7)to upload, post, email or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;(8)to upload, post, email or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” or “pyramid schemes”;(9)to interfere with or disrupt our Site’s system or servers or networks connected to our Site’s system, or disobey any requirements, procedures, policies or regulations of networks connected to our Site’s system;(10)to collect or store personal data about other users without their knowledge; or(11)to promote or provide instructional information about illegal activities, promote physical harm or injury against any group or individual, or promote any act of cruelty to animals.
Grant of license
In the event that we give you access to or allow you to download any Software, we will be granting you a non-exclusive, non-transferable licence to use the Software in accordance with its Terms & Conditions.
Intellectual property rights
“Instant VPN”, “InstantVPN.eu” and “Instant Dedicated” are trademarks of Instant Dedicated B.V. in the Netherlands and internationally. For further details see our Website Terms of Service.
We are the owner or the licensee of all intellectual property rights in our VPN Service and nothing in these terms shall grant you any rights, title or interest in and to such intellectual property rights. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the materials on our Site or the Software for commercial purposes without obtaining a licence to do so from us or our licensors.
If you copy or download any part of our Site or of the Software in breach of these terms, your right to use our Site, our VPN Service and the Software will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Information about you and your visit(s) to our site
Virusses, hacking and other offences
You must not misuse our Site or VPN Service by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
You must not attempt to gain unauthorised access to, interfere with, damage or disrupt, our Site, our VPN Service, the servers, equipment or network on which our Site or VPN Service is hosted, any software used in the provisioning of our Site or VPN Service or any server, computer or database connected to our site or VPN Service. You must not attack our site or VPN Service via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site or VPN Service will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or VPN Service or due to you downloading any software or material posted on it, or on any website linked to it.
You must not reproduce, duplicate, copy or re-sell any part of our site, our VPN Service or our Software in contravention of the provisions of these terms.
Suspension and Termination
We will determine, in our discretion, whether there has been a breach of these terms through your use of our site or VPN Service. Failure to comply with these terms constitutes a material breach of the terms upon which you are permitted to use our site, our VPN Service and our software, and may result in our taking all or any of the following actions:(1)immediate, temporary or permanent withdrawal of your right to use our site, VPN Service and/or our software with no refund;(2)issue of a warning to you;(3)legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;(4)further legal action against you; or(5)disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
The responses described in these terms are not limited, and we may take any other action we reasonably deem appropriate.
Our VPN Service and software is provided on an “as is” basis without any guarantees, conditions or warranties as to its quality or suitability for any particular purpose. We hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and make no representation or warranty, express or implied, as to the accuracy or completeness or satisfactory quality or fitness for a particular purpose of our VPN Service or the software. To the extent permitted by law, and subject to the exceptions below, we hereby expressly exclude liability for all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity, any direct, indirect or consequential loss or damage incurred by you or any user in connection with our VPN Service and/or the software, or in connection with the use, inability to use, or results of the use of our VPN Service, any websites linked to it and any materials posted on it, including, without limitation any liability for:(1)loss of income or revenue;(2)loss of business;(3)loss of profits or contracts;(4)loss of anticipated savings;(5)loss of data;(6)loss of goodwill;(7)wasted management or office time; and(8)for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if reasonably foreseeable, provided that this condition shall not prevent claims for loss of, or damage to, your tangible property.
The provisions in this Clause 10 do not limit or exclude our liability for death or personal injury arising from our negligence, nor our liability for fraud or fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Our liability under or in relation to our site, software and VPN Service in respect of all claims (whether for negligence, breach of contract or otherwise) will be limited to €250.
Cancellation of service
Your service can be cancelled via 3 ways:(1)by opening a ticket in our customer portal mentioning you do not want to renew;(2)by sending an e-mail to [email protected] mentioning you do not want to renew;(3)by not paying your invoice on or before the due date;
Links from our site
Where our site or software contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility or liability for them or for any loss or damage that may arise from your use of them.
We may revise these terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms may also be superseded by provisions or notices published elsewhere on our Site.
Jurisdiction and applicable law
The dutch courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site or use of our VPN Service or software.
These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the dutch law.
These terms and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.
Each of us agree that our only liability in respect of those representations and warranties that are set out in these terms (whether made innocently or negligently) will be for breach of contract.
Comments or concerns
If you have any comments or concerns about material which appear on our site, please contact [email protected].
About us, these terms and the VPN Service
InstantVPN.eu (“our Site”) and the VPN Service are both operated by Instant Dedicated B.V. (referred to as “we”, “us” and “our”). We are a company registered in The Netherlands under company number 54038812 and have our registered office at Van Coulsterweg 4, 2952 CB Alblasserdam, The Netherlands.
The VPN Service provides our subscribers with access to our network of servers around the world using our Instant VPN software (the “Software”).
Changes to these terms: We may revise these terms by posting an updated version to this web page to reflect changes in market conditions affecting our business, changes in technology or our business model, changes in relevant laws and regulatory requirements, and changes in our systems.
We ask that you check this page from time to time to take notice of any changes we make, as they are binding on you.